FAQ's

Due to current events with the COVID-19 crisis, UPS, FedEx & USPS are not guaranteeing shipping timeframes. In addition to that many suppliers are working with reduced staffing levels causing back orders. We are doing everything we can to make sure orders ship out orders as quickly as possible and ask for your understanding during these unprecedented times.

KT Performance recommends contacting us before placing any order to review inventory, and ETA if not in stock.

Part inventory changes by the minute. We check all warehouses & our dealer network to find inventory to get your parts to you as fast as we can. In some cases your order may not be in-stock and will need to be placed on backorder. We will notify you via email a estimated ETA as quickly as possible. Cancellations are NOT allowed on special order parts.

If you place an order with KT Performance and choose to cancel your order before receiving your parts, KT Performance will refund your order minus a 5% cancellation processing fee.

Once again, KT Performance recommends contacting us before placing ANY orders to review inventory and ETAs.

Yes, we will always provide a tracking number when possible. However some vendors will ship USPS and do not have a tracking number to provide.

Some vendors will only ship with their preferred carrier. We will always try to use the carrier that you select but we do reserve the right to choose the best carrier for your order.

KT Performance ships products from our location in Groveland Florida as well as several warehouses and manufactures. We will try to ship from the closest location that has your product in stock so that it arrives as soon as possible.

The core charge is a fee that is charge unless we receive your parts that you are replacing. You can avoid a core charge be sending in your parts first and allowing us to hold your new parts until your old ones arrive. Your old parts must be in rebuildable condition. Some manufactures will not give full/any core credit if the items are damaged. Cores must be returned within 60 days of product delivery. After 60 days, 10% deducted with an additional 10% each following month.

If you can not find what you are looking for, you can either email us at sales@ktperformance.net or call us toll free at 1-855-KT PERFORMANCE (1-855-587-3736). We have access to thousands of products that are not on our website. We are always adding more products but let us know if you have something in mind that you would like to see added.

You can either email us at sales@ktperformance.net or call us toll free at 1-855-KT PERFORMANCE (1-855-587-3736), we will be happy to discus your needs and help you choose the right tunes.

Most items arrive in 1-5 business days. However some item such as bumpers need to be sent truck freight and may take a week and half for shipping. Some items may also be on back order by the manufacturer, which will extend the delivery time. You will be notified if you order is on back order.

The PCM is located next to the parking brake on the side wall under the dash. Make sure you disconnect your batteries and keep that key out of the ignition. Under the hood - Remove the harness plug from the PCM (have to use a 10mm socket to loosen the bolt in the center first)...the code is on the fender side of the PCM where the harness plugs in. You will need a flashlight and small mirror to read the code. If you can not see the code or don’t have a small mirror, go under your dash behind the E-brake pedal and remove the 2 7mm screws that hold the black plastic PCM bracket and remove the entire PCM. The PCM code will be 4 bold digits. It is three letters and one number (example: PMT1 or XLE4).

Returns are handled on a case by case basis; therefore you will need to contact us to determine the proper approach. Thing that effect how a return is handled are… How long since it was ordered? What is the item? Why is it being returned? Is it damaged?