KT Performance FAQ

A core charge is a refundable deposit added to parts that are rebuilt from your old part. Send your old part back within 60 days in rebuildable condition to receive the core refund. See our Return Policy for details.

Some warehouses only ship with their own carrier. We always try to use your choice but may pick a different carrier to get your order to you faster. See our Shipping Policy for details.

We have access to thousands of parts that aren't listed on our website. Email sales@ktperformance.net or call 1-855-587-3736, and we'll track it down.

Contact us for an RMA number before shipping anything back. Our Return Policy covers return windows, fees and non-returnable items.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Consent for SMS/MMS Communications - By providing your mobile phone number, you consent to receive SMS/MMS communications from KT Performance Inc

• Opt-Out/Help - To opt-out of receiving SMS/MMS messages, simply reply "STOP" to any text message you receive from us. Or if you need help please respond with HELP.

KT Performance Inc will will not share or sell customer personal information to third parties for the purpose of marketing.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by KT Performance to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a KT Performance brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from KT Performance, please contact us via email at sales@ktperformance.net Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that KT Performance offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. KT Performance takes great pride in having you as a customer and we will ensure your privacy as a customer. KT Performance does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

KT Performance seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

KT Performance reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at KT Performance, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sales@ktperformance.net.

We are confident that your visit to KT Performance is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-855-KTPERFORMANCE.

Orders placed by 4:00 PM Eastern Time, Monday through Friday, usually ship the same business day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.

Built-to-order items take longer to ship. The expected build time is shown on the product page when it applies.

We ship from our facility in Groveland, Florida, and from warehouse and manufacturer locations across the country. We ship from the closest location that has your part in stock.

Orders with more than one item may arrive in separate packages on different days.

We ship with UPS, FedEx and USPS. Large or heavy items, such as bumpers and fuel tanks, ship by truck freight (LTL).

We try to use the carrier you choose at checkout, but some warehouses only ship with their own carrier, and we may pick a different one to get your order to you faster.

Most orders arrive within 1 to 5 business days after shipping. Freight shipments can take 7 to 10 business days. Delivery times may run longer around holidays.

Yes. Tracking information is emailed to you as soon as your order ships. If your order ships in more than one package, you'll receive tracking for each one.

Shipping is free on retail orders over $100 shipped within the lower 48 states, excluding freight (LTL) items. Many items under $100 and many freight items also ship free, and this is shown on the product page. Where we can, we also offer free shipping to Alaska and Hawaii.

Any shipping charge is shown at checkout before you pay.

Yes, we ship worldwide. Duties, taxes and shipping are calculated at checkout, and you can prepay them so there are no surprise charges at delivery.

If a part is backordered, we'll email you an estimated ship date. If the wait doesn't work for you, you can cancel the backordered item at no charge.

Special-order parts can't be cancelled, even if they're backordered.

Inspect freight (LTL) deliveries before you sign for them. If you see damage, write it on the delivery receipt before signing and take photos. Damage that isn't noted on the delivery receipt usually can't be claimed with the freight carrier.

Contact us within 5 business days of delivery at 1-855-587-3736 or sales@ktperformance.net.

All returns need a Return Merchandise Authorization (RMA) number before shipping. Call 1-855-587-3736 or email sales@ktperformance.net with your order number and the reason for the return.

Returns sent without an RMA number may be refused.

Unused parts can be returned within 30 days of delivery. They must be in new condition, in the original packaging, with all hardware and paperwork included.

Unpack and test-fit parts before installing them. Installed parts can't be returned unless they're defective and within warranty.

Yes. Returns are subject to a 15% restocking fee. If your order shipped free, the actual shipping cost we paid is also deducted from your refund.

No restocking fee applies if we shipped the wrong part.

The customer pays return shipping unless we shipped the wrong part or the item arrived damaged. Freight (LTL) returns are charged freight costs in both directions.

Please pack returns as well as they arrived. Parts damaged in return shipping because of poor packing may not qualify for credit.

• Special-order and custom-built parts
• Tuners, modules and electronics that have been programmed to a vehicle
• Installed or used parts, unless defective and within warranty
• Opened fluids, additives and chemicals
• Gift certificates
• Clearance and final-sale items

Contact us within 5 business days of delivery. We'll arrange the return and send the correct part or a refund, and you won't pay return shipping or a restocking fee.

Please keep the item in the condition you received it until it's returned.

Defective parts are handled under the manufacturer's warranty. Most warranty claims are resolved with a replacement part, not a refund.

Contact us and we'll either process the claim or connect you with the manufacturer, depending on their policy. Warranty coverage doesn't include labor, and the manufacturer's decision is final.

Parts sold with a core charge are refunded the core charge when we receive your old part in rebuildable condition. Cores must be returned within 60 days of delivery with the paperwork included in your box. After 60 days, the core refund drops by 10%, with another 10% deducted for each additional month.

The customer pays core return shipping. We can send you a prepaid return label at our discounted shipping rate, and the cost is deducted from your core refund.

Refunds are processed within 1 to 2 business days after we receive and inspect your return. They go back to your original payment method, and your bank may take 3 to 5 business days to post the credit.

If the original payment can no longer be refunded, we'll mail a check.

Orders can be cancelled before they ship, subject to a 5% cancellation fee. Special-order parts can't be cancelled once ordered. Backordered items can be cancelled at no charge.