Shipping & Returns
- When will my order ship?
- What shipping options are available?
- What is the cost of shipping?
- How much time before cores must be returned?
- How long before I receive my Refund?
- How are returns handled?
- Do you ship outside the continental U.S.?
Q: When will my order ship?
We have multiple warehouses around the country that we ship from, Orders received by 5PM Eastern Standard Time M-F typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 business days and may vary during the holiday season.
If your order has multiple items you may receive different packages and different times depending on what warehouse/warehouses items ship from. Tracking information will be emailed over once our system receives it.
For UPS and USPS shipments you can track the progress of the order using their order tracking number available on your order information page. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.
Some items are built to order and can take longer to be shipped out.
If your order has multiple items you may receive different packages and different times depending on what warehouse/warehouses items ship from. Tracking information will be emailed over once our system receives it.
For UPS and USPS shipments you can track the progress of the order using their order tracking number available on your order information page. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.
Some items are built to order and can take longer to be shipped out.
Q: What shipping options are available?
KT Performance offers our customers the option of selecting ground, 2nd day, next day, international standard, and international priority using UPS, FedEx & USPS. Some larger items such as bumpers must be shipped truck freight due to their weight and size.
Q: What is the cost of shipping?
We offer FREE shipping to the contiguous 48 states on all non-LTL orders over $100 for retail customers. Most LTL items also do have free shipping as well as many items less the $100. We even offer many items to Alaska & Hawaii with free shipping where we can. Our goal is to make no surprises when you get to the checkout stage of ordering. International order shipping is calculated at checkout where you will also have the option to pre-pay the duties and taxes.
Q: How much time before cores must be returned?
Cores must be returned within 60 days with appropriate paperwork. After 60 days, 10% will be deducted from the refund with an additional 10% each following month.
Q: How long before I receive my Refund?
If you place an order with KT Performance and choose to cancel your order before receiving your parts, KT Performance will refund your order minus a 5% cancellation processing fee.
Once the cancelation has been approved, we will refund to the same method that we received payment.
Canceled orders are processed with our accounting department within 2-3 business days.
Once the refund is processed on our end, it could take 1-3 Business days before the funds reflect in your account depending on how fast your bank processes the transaction.
Once the cancelation has been approved, we will refund to the same method that we received payment.
Canceled orders are processed with our accounting department within 2-3 business days.
Once the refund is processed on our end, it could take 1-3 Business days before the funds reflect in your account depending on how fast your bank processes the transaction.
Q: How are returns handled?
If an item needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA) Number. Please contact our Customer Service Department at 1-855-KTPERFORMANCE to discuss the reason for the return and make the necessary arrangements. The restock fee for returned items is minimum of 15% and subject to change based on manufacturer policies. The amount of the refund will not include the shipping cost or the return shipping cost. If an item was sold with free shipping, we reserve the right to deduct that shipping cost from the refund. Items must be returned in new condition along with original packaging and paperwork. Customized products are not returnable.
Credit for returned parts will be issued once KT Performance receives, inspects and approves returned merchandise. Follow instructions and warnings on packaging before opening. Pay attention to the label on the outside of the box to ensure your new parts match the vehicle to which you are fitting them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.
For Non-Defective Parts: The item must have been purchased from KT Performance within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them in and must be in the original box and/or packaging.
For Defective/Warranty Parts: The item must not have exceeded the manufacturer warranty period. We will act as a liaison to resolve the issue or get you the proper contact with the manufacture to handle your warranty claim. Contact us to find out the proper way to handle the warranty based on the product/manufacturer.
For All Parts: KT Performance must first be contacted either by phone, or by email. The return must be approved by the KT Performance Returns Department prior to shipping your parts. This insures that they will be expecting your parts to arrive and that you ship the item to the correct address. The returned items must match the parts and descriptions given in the RMA.
KT Performance reserves the right to refuse credit according to, but not limited to, the following conditions:
- The Item is returned for a non-warrantable reason.
- The Item is not as described on the RMA.
- The Manufacturer requires that you deal directly with them regarding defective items.
- The Manufacturer's Warranty policy takes precedent on issuing of credits. Credit may then be issued upon the Manufacturer’s approval. No credit will be issued for labor expenses incurred. Other Manufacturer related fees may apply.
- Items returned because of missing parts will be handled by the Manufacturer.
If you received an incorrect item(s), you need to notify KT Performance within 5 business days of receiving your order. KT Performance will coordinate the return of the item(s) you received. Once received and inspected to insure that they are still in new condition, including the packaging, KT Performance send correct item(s) out to you or refund you at the their desecration. You will be fully responsible for maintaining the condition of the incorrect item(s) that you received until they are returned to KT Performance.
If a return for refund has been approved, we will refund to the same method that we received payment (IE: your credit card that was used to make the purchase). If it has beyond the timeframe that we can refund your credit card (normally 5 months) and we must mail a check, the 5% check fee will be applied. We will submit for the refund once the returned item has been inspected and credit approved (normally 1-2 days after receiving the item).
Credit for returned parts will be issued once KT Performance receives, inspects and approves returned merchandise. Follow instructions and warnings on packaging before opening. Pay attention to the label on the outside of the box to ensure your new parts match the vehicle to which you are fitting them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.
For Non-Defective Parts: The item must have been purchased from KT Performance within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them in and must be in the original box and/or packaging.
For Defective/Warranty Parts: The item must not have exceeded the manufacturer warranty period. We will act as a liaison to resolve the issue or get you the proper contact with the manufacture to handle your warranty claim. Contact us to find out the proper way to handle the warranty based on the product/manufacturer.
For All Parts: KT Performance must first be contacted either by phone, or by email. The return must be approved by the KT Performance Returns Department prior to shipping your parts. This insures that they will be expecting your parts to arrive and that you ship the item to the correct address. The returned items must match the parts and descriptions given in the RMA.
KT Performance reserves the right to refuse credit according to, but not limited to, the following conditions:
- The Item is returned for a non-warrantable reason.
- The Item is not as described on the RMA.
- The Manufacturer requires that you deal directly with them regarding defective items.
- The Manufacturer's Warranty policy takes precedent on issuing of credits. Credit may then be issued upon the Manufacturer’s approval. No credit will be issued for labor expenses incurred. Other Manufacturer related fees may apply.
- Items returned because of missing parts will be handled by the Manufacturer.
If you received an incorrect item(s), you need to notify KT Performance within 5 business days of receiving your order. KT Performance will coordinate the return of the item(s) you received. Once received and inspected to insure that they are still in new condition, including the packaging, KT Performance send correct item(s) out to you or refund you at the their desecration. You will be fully responsible for maintaining the condition of the incorrect item(s) that you received until they are returned to KT Performance.
If a return for refund has been approved, we will refund to the same method that we received payment (IE: your credit card that was used to make the purchase). If it has beyond the timeframe that we can refund your credit card (normally 5 months) and we must mail a check, the 5% check fee will be applied. We will submit for the refund once the returned item has been inspected and credit approved (normally 1-2 days after receiving the item).
Q: Do you ship outside the continental U.S.?
We currently ship to all over the world. At the time of checkout, you will be given the option to pre-pay the duties and taxes if you prefer.
