Shipping Policy
- When will my order ship?
- Where does my order ship from?
- Which carriers do you use?
- How long will delivery take?
- Will I get a tracking number?
- What does shipping cost?
- Do you ship internationally?
- What if an item is on backorder?
- What if my freight delivery arrives damaged?
Q: When will my order ship?
Orders placed by 4:00 PM Eastern Time, Monday through Friday, usually ship the same business day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Built-to-order items take longer to ship. The expected build time is shown on the product page when it applies.
Q: Where does my order ship from?
We ship from our facility in Groveland, Florida, and from warehouse and manufacturer locations across the country. We ship from the closest location that has your part in stock.
Orders with more than one item may arrive in separate packages on different days.
Q: Which carriers do you use?
We ship with UPS, FedEx and USPS. Large or heavy items, such as bumpers and fuel tanks, ship by truck freight (LTL).
We try to use the carrier you choose at checkout, but some warehouses only ship with their own carrier, and we may pick a different one to get your order to you faster.
Q: How long will delivery take?
Most orders arrive within 1 to 5 business days after shipping. Freight shipments can take 7 to 10 business days. Delivery times may run longer around holidays.
Q: Will I get a tracking number?
Yes. Tracking information is emailed to you as soon as your order ships. If your order ships in more than one package, you'll receive tracking for each one.
Q: What does shipping cost?
Shipping is free on retail orders over $100 shipped within the lower 48 states, excluding freight (LTL) items. Many items under $100 and many freight items also ship free, and this is shown on the product page. Where we can, we also offer free shipping to Alaska and Hawaii.
Any shipping charge is shown at checkout before you pay.
Q: Do you ship internationally?
Yes, we ship worldwide. Duties, taxes and shipping are calculated at checkout, and you can prepay them so there are no surprise charges at delivery.
Q: What if an item is on backorder?
If a part is backordered, we'll email you an estimated ship date. If the wait doesn't work for you, you can cancel the backordered item at no charge.
Special-order parts can't be cancelled, even if they're backordered.
Q: What if my freight delivery arrives damaged?
Inspect freight (LTL) deliveries before you sign for them. If you see damage, write it on the delivery receipt before signing and take photos. Damage that isn't noted on the delivery receipt usually can't be claimed with the freight carrier.
Contact us within 5 business days of delivery at 1-855-587-3736 or sales@ktperformance.net.
