Return Policy
- How do I start a return?
- How long do I have to return an item?
- Is there a restocking fee?
- Who pays for return shipping?
- What items can't be returned?
- What if I received the wrong or a damaged item?
- What if my part is defective?
- How do core returns work?
- When will I receive my refund?
- Can I cancel my order?
Q: How do I start a return?
All returns need a Return Merchandise Authorization (RMA) number before shipping. Call 1-855-587-3736 or email sales@ktperformance.net with your order number and the reason for the return.
Returns sent without an RMA number may be refused.
Q: How long do I have to return an item?
Unused parts can be returned within 30 days of delivery. They must be in new condition, in the original packaging, with all hardware and paperwork included.
Unpack and test-fit parts before installing them. Installed parts can't be returned unless they're defective and within warranty.
Q: Is there a restocking fee?
Yes. Returns are subject to a 15% restocking fee. If your order shipped free, the actual shipping cost we paid is also deducted from your refund.
No restocking fee applies if we shipped the wrong part.
Q: Who pays for return shipping?
The customer pays return shipping unless we shipped the wrong part or the item arrived damaged. Freight (LTL) returns are charged freight costs in both directions.
Please pack returns as well as they arrived. Parts damaged in return shipping because of poor packing may not qualify for credit.
Q: What items can't be returned?
- Special-order and custom-built parts
- Tuners, modules and electronics that have been programmed to a vehicle
- Installed or used parts, unless defective and within warranty
- Opened fluids, additives and chemicals
- Gift certificates
- Clearance and final-sale items
Q: What if I received the wrong or a damaged item?
Contact us within 5 business days of delivery. We'll arrange the return and send the correct part or a refund, and you won't pay return shipping or a restocking fee.
Please keep the item in the condition you received it until it's returned.
Q: What if my part is defective?
Defective parts are handled under the manufacturer's warranty. Most warranty claims are resolved with a replacement part, not a refund.
Contact us and we'll either process the claim or connect you with the manufacturer, depending on their policy. Warranty coverage doesn't include labor, and the manufacturer's decision is final.
Q: How do core returns work?
Parts sold with a core charge are refunded the core charge when we receive your old part in rebuildable condition. Cores must be returned within 60 days of delivery with the paperwork included in your box. After 60 days, the core refund drops by 10%, with another 10% deducted for each additional month.
The customer pays core return shipping. We can send you a prepaid return label at our discounted shipping rate, and the cost is deducted from your core refund.
Q: When will I receive my refund?
Refunds are processed within 1 to 2 business days after we receive and inspect your return. They go back to your original payment method, and your bank may take 3 to 5 business days to post the credit.
If the original payment can no longer be refunded, we'll mail a check.
Q: Can I cancel my order?
Orders can be cancelled before they ship, subject to a 5% cancellation fee. Special-order parts can't be cancelled once ordered. Backordered items can be cancelled at no charge.
