FAQ's

  1. Will I receive a tracking number?
  2. Why did my package arrive with a different carrier than I selected?
  3. Where is my item shipped from?
  4. What is the Core Charge?
  5. What if the item I’m looking for is not on the website?
  6. What if I don’t know what tunes are best for my truck with the 6 position chip?
  7. How long will it take for delivery?
  8. How do I find my PCM code for the 6 position chip?
  9. How do I return my order?

Q: Will I receive a tracking number?

Yes, we will always provide a tracking number when possible. However some vendors will ship USPS and do not have a tracking number to provide.

Q: Why did my package arrive with a different carrier than I selected?

Some vendors will only ship with their preferred carrier. We will always try to use the carrier that you select but we do reserve the right to choose the best carrier for your order.

Q: Where is my item shipped from?

KT Performance ships products from our location in Groveland Florida as well as several warehouses and manufactures. We will try to ship from the closest location that has your product in stock so that it arrives as soon as possible.

Q: What is the Core Charge?

The core charge is a fee that is charge unless we receive your parts that you are replacing. You can avoid a core charge be sending in your parts first and allowing us to hold your new parts until your old ones arrive. Your old parts must be in rebuildable condition. Some manufactures will not give full core credit if the items are damaged.

Q: What if the item I’m looking for is not on the website?

If you can not find what you are looking for, you can either email us at sales@ktperformance.net or call us toll free at 1-855-KT PERFORMANCE (1-855-587-3736). We have access to thousands of products that are not on our website. We are always adding more products but let us know if you have something in mind that you would like to see added.

Q: What if I don’t know what tunes are best for my truck with the 6 position chip?

You can either email us at sales@ktperformance.net or call us toll free at 1-855-KT PERFORMANCE (1-855-587-3736), we will be happy to discus your needs and help you choose the right tunes.

Q: How long will it take for delivery?

Most items arrive in 1-5 business days. However some item such as bumpers need to be sent truck freight and may take a week and half for shipping. Some items may also be on back order by the manufacturer, which will extend the delivery time. You will be notified if you order is on back order.

Q: How do I find my PCM code for the 6 position chip?

The PCM is located next to the parking brake on the side wall under the dash. Make sure you disconnect your batteries and keep that key out of the ignition. Under the hood - Remove the harness plug from the PCM (have to use a 10mm socket to loosen the bolt in the center first)...the code is on the fender side of the PCM where the harness plugs in. You will need a flashlight and small mirror to read the code. If you can not see the code or don’t have a small mirror, go under your dash behind the E-brake pedal and remove the 2 7mm screws that hold the black plastic PCM bracket and remove the entire PCM. The PCM code will be 4 bold digits. It is three letters and one number (example: PMT1 or XLE4).

Q: How do I return my order?

Returns are handled on a case by case basis; therefore you will need to contact us to determine the proper approach. Thing that effect how a return is handled are… How long since it was ordered? What is the item? Why is it being returned? Is it damaged?